DHAKA: Customers of Standard Chartered alleged that the multinational banking and financial services company is deceiving its customers with credit cards.
There are also allegations that the bank is illegally imposing charges after tactfully pushing the credit cards to the common people. As a result, the card holders are facing financial penalties.
The card holders of the bank alleged that the much publicized Standard Chartered Bank credit cards are a medium of customer sufferings, it was alleged.
A large number of credit card holders of the bank complained to banglanews to this end. Information gathered from Bangladesh Bank (BB) proved the truth behind the allegation.
According to the customer’s interest preservation center of the BB, most of the allegations against SCB centers round the irregularities of credit card.
Not only that there are allegations of even card forgery in the bank. However, the bank authority is solving the forgery cases very secretly so that no one can understand it.
Because credit card (consumer banking) is their main business sector. This foreign bank is adopting various tactful policies so that it does not hurt the confidence of the customers.
However, in a recently held launching function of the SCB newly introduced credit card visa ‘signature card’ the head of card division Gitanka Devdip Dutta admitted about the credit card forgery and said, “I will not claim that there is no card forgery but it is nominal.” But he did not disclose to what extent the forgery took place.
In the same function a customer raised the point of extra charge imposed on his credit card. According to his statement, the bank authority did not point out the type of extra charges while issuing cards but those are now being imposed.
Again the annual interest is being deducted at the time of delivery of the card. He further said that extra fees are taken at the time of cash transaction.
At this Gitanka said that he will look into the matter and take necessary action.
On the other hand, it is learnt from a number of customers that how and what ways the bank is doing malpractices and causing sufferings to them.
A senior officer of a group of companies alleged that at the persuasions of the card division I agree to their proposal that the bank will give me the limit of more than two to three times of my salary.
But, when I take delivery of the card it is found that the limit is only Taka six thousand extra of my salary. He further alleged that the bank authority not only deceived me on limit factor but now I am allowed to draw cash ninety percent of my credit limit. When I receive final papers it is found that I can only draw fifty percent in cash.
The complaints of this customer were found similar to other’s complaints. They also informed about their sufferings with the bank’s credit card.
Moreover, a group of workers of the bank’s card division visiting offices place proposals to the interested and collect papers in this regard. But most of the interested persons are not given card. As a result, time is wasted with sufferings.
When asked to comment on it, head of card division did not reply. However he said, “We give much priority to our customers. We try to solve their complaints with much importance. He further said that we do everything as per rules and regulations.
When asked about the allegations of imposing extra charges, giving false information, deceiving with credit limit and about cash transaction he did not give straight answer.
However, a senior officer of the bank told Banglanews that the internal authority of the bank is well informed about the matter. Meanwhile, many customers have complained to us. The complaints are true. I cannot say more than it.
BDST: 0830 HRS, JUL 29, 2012
Translated and Edited by Shahjahan
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